|
Stage
1 Basic
|
–Technology
is basic or nonexistent
–Organization
is focused on individual initiatives
|
Product Leadership
- Start to build IT infrastructure / start
integration
- Use technology for exchange of documents and collaboration
top
|
Operational
Excellence
- Start to build IT infrastructure / start
integration
- Use technology to capture and analyze performance data
|
Customer
Intimacy
- Start to build IT infrastructure / start
integration
- Use technology to capture client information
|
|
Stage
2 Reactive
|
–Technology
is based on automation of manual processes
–Organization
is reactive
–Applications
are designed around organizations
–Little
data sharing
|
Product Leadership
- Increase
speed of collaboration
- Do research on related projects
- Increase speed of patent registration - Use Web to locate specific
people
- Implement Web-based training
- Put latest tools on Web
- Publish best practices, latest (public) research
top
|
Operational
Excellence
Use technology to
- lower costs
- shorten supply chain
- display internal operational metrics
- display current operating procedures
- start e-procurement
- Start to build collaboration platform (Infrastructure)
- Integrate data into data warehouse
- start Business Intelligence
|
Customer
Intimacy
Use technology to
- lower costs
- "remember" customer information
- track customers’ unique experiences with company
- record profitability by customer
- Integrate data into data warehouse
- start Business Intelligence
|
|
Stage
3 Planned
|
–Key
processes are highly automated
–Organization
has controls in place
–Applications
are designed around processes
–Data
sharing within processes, but limited between processes & orgs.
|
Product Leadership
Do everything described above
- Use Internet technology to increase involvement
of partners
- Build Portal for development and collaboration (Intranet)
- Build Knowledge Management system
top
|
Operational
Excellence
Do everything described above
Use Internet technology for
- Partner self-service
- Partner visibility into operations
- Integration of business processes
within company
- Organize partner access points into Partner Portals
- Use collaboration platform
|
Customer
Intimacy
Do everything described above
Use Internet technology for
- customer
self-service
- customer visibility into operations
- Organize customer access points into Client Portal
|
|
Stage
4 Aligned
|
–Technology
deployed throughout the enterprise
–Organization
operates within a strategic framework
–Customer
service and partnering with the business initiated
–Data is
shared among most organizations and processes
|
Product Leadership
- Outsource everything but core R&D and
some administration
- Build virtual organization to do R&D and to deliver products
and services
- Build Portal for development and collaboration (Intranet and Extranet)
- Invite partner top participate in Knowledge Management system
top
|
Operational
Excellence
- Outsource everything but core processes
- Offer core competence as an e-service
- Implement tasks in cells above for those processes that remain
(Business Process Design)
-Integrate business processes with business partners (B-Web)
- Implement employee self-service
and task push
|
Customer
Intimacy
- Do everything in cells above
- Customize all services based on customers requests and profiles
- Deliver services as e-services
- Build “contextual” access points to your customers
|
|
Stage
5 Inte-grated
|
–Technology
is fully integrated and highly functional
–Organization
is in partnership with the business
–Important
components of IT have devolved into the business
–Core IT
is responsible for planning, architectures, and infrastructure with
heavy business involvement.
|
Product Leadership
Do everything described above
- Continuously review IT Strategy
- Integrate n-tier partners into B-Web
- Review new technologies for improvement / innovation opportunities
|
Operational
Excellence
Do everything described above
- Continuously review IT Strategy
- Integrate n-tier partners into B-Web
- Review new technologies for improvement opportunities
|
Customer
Intimacy
Do everything described above
- Continuously review IT Strategy
- Review new technologies for improvement opportunities
|
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