|
> Flag Map
Example
Hierarchy
Real
World Application
Benchmarking
> Flag Map
ITIL
eChoices Matrix
Inititiatives
Magnifier
Business Process Design
IT Strategic Planning
Architecture and Infrastructure Development
Organizational Development and Change Management
Project Management
|
Flag Map is a visualizing tool
used to track, monitor
and control an entity’s performance. Performance indicators that are
essential and measurable are structured, ownership is applied,
objectives are set and performance is monitored. Action items are
documented.
Flag Maps are powerful because:
- Performance Indicators are
identified
- Coordinated measurable targets
are set
- Achieving targets is measured
- Accountability is assigned
- Corrective action is planned
à
And everything is visualized!
|
No. 1.4.3
|
Yield (Example)
|
Owner:
|
John D.
|
|
|
|
|
|
|
No.
|
Action
|
Date
|
Responsible
|
|
1
|
Perform root cause analysis
|
10/9/2001
|
John D.
|
|
2
|
Train operator
|
10/18/2001
|
Charley K.
|
|
3
|
Replace valve xyz
|
11/26/2001
|
Terry T.
|
|
|
Start reliability improvement
process
|
11/26/2001
|
John D.
|
|
|
|
|
|
top
The flag
map tool gets really powerful when it is used to control not only a
single metric, but a hierarchy of metrics.
A Flag Map can be
provided for each level of the target hierarchy and can reach a very
detailed level. As a rule of thumb: the more stable the process
monitored, the less detailed the Flag Map.
top
- Flag maps often are
displayed on prominent places within the work environment. A flag map
states that a person takes ownership to meet a defined target.
- Each Flag Map has an
owner who is responsible to control if on or off target, to start
corrective actions if off target and to put the data into the flag map.
- Severe problems ripple
through the Flag Map hierarchy: if a problem on a single entity is
severe enough to affect targets on the next level, corrective actions
are not only started on the detailed level but also on the levels above
(e.g. contingency plans).
- Flag maps have shown to
strongly influence the focus of an organization to deal with the issues
that are displayed. So it is important to see flag maps not as an
isolated instance, but as embedded into an overall organizational goal
setting process (management process).
- On the other hand, flag
maps are flexible enough to be used to support projects or initiatives
- As it is the case with
any tool, if flag maps – especially ownership and responsibility - are
not taken seriously, they do not work.
Do you
want to know more about how to use Flag Maps?
Contact Sunogos and
one of our consultants will get back to you!
top
|
|
